jilid Casino Privacy Policy

1. Introduction

jilid Casino ("jilid," "we," "us," or "our") operates the online gaming platform accessible at jilid.win (the "Platform"). We are committed to protecting the personal data of all individuals who use our Platform, in full compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal data. It applies to all users of jilid.win, including registered Players, visitors who have not yet created an account, and any other individuals whose data we process in connection with the Platform.

By accessing the Platform or registering a jilid account, you confirm that you have read, understood, and consent to the practices described in this Privacy Policy. This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy.

2. Data Controller

jilid Casino is the data controller responsible for your personal data processed in connection with the Platform. As data controller, jilid determines the purposes and means by which your personal data is processed.

For all data privacy inquiries, requests to exercise your data subject rights, or complaints, you may contact jilid's designated Data Privacy Officer (DPO) at:

• Email: [email protected] (subject line: "Data Privacy Request")
• Live Chat: Available 24/7 via the jilid Casino lobby after login

3. Personal Data We Collect

jilid collects only the minimum personal data necessary to provide you with a safe, compliant, and functional gaming experience. The categories of personal data we collect include:

3.1 Identity Data

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you meet the 21+ age requirement)
• Photograph of a valid Philippine government-issued identification document (for KYC verification)
• Selfie or biometric photo where required for enhanced verification

3.2 Contact Data

• Philippine mobile number (used as your primary account identifier and for OTP verification)
• Email address (optional, used for account communications)

3.3 Financial Data

• GCash account number or Maya account number linked to your jilid wallet
• Bank account details where bank transfer methods are used (BPI, BDO, Metrobank)
• Transaction records including deposit amounts, withdrawal amounts, dates, and reference numbers

3.4 Gaming Activity Data

• Games played, wager amounts, win/loss records, session durations
• Bonus and promotion usage history
• Responsible gaming tool settings and activation history

3.5 Technical Data

• IP address and approximate geolocation (country/region level)
• Device type, operating system, browser type and version
• Session logs and access timestamps

3.6 Communications Data

• Records of communications with jilid support, including Live Chat transcripts and email correspondence
• Survey responses and feedback submitted voluntarily

4. How We Collect Your Data

jilid collects personal data through the following means:

• Direct provision: Data you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, contacting support, or responding to surveys.
• Automated collection: Technical data collected automatically when you access or use the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; transaction data from payment processors (GCash, Maya, BPI, BDO); fraud prevention data from anti-money laundering (AML) screening providers.

5. Legal Basis for Processing

jilid processes your personal data on the following legal bases under the Data Privacy Act of 2012:

Processing Purpose	Legal Basis
Account registration and management	Performance of a contract (you and jilid)
Identity verification (KYC)	Legal obligation (PAGCOR, R.A. 9160 AMLA)
Processing deposits and withdrawals	Performance of a contract
Fraud prevention and AML monitoring	Legal obligation; legitimate interest
Customer support communications	Performance of a contract; legitimate interest
Responsible gaming compliance	Legal obligation (PAGCOR); legitimate interest
Direct marketing communications	Consent (you may withdraw at any time)
Platform improvement and analytics	Legitimate interest

6. How We Use Your Personal Data

jilid uses the personal data we collect for the following purposes:

• To create, manage, and maintain your jilid Casino account;
• To verify your identity and age (21+) in compliance with PAGCOR requirements;
• To process deposits, withdrawals, and other financial transactions;
• To detect, investigate, and prevent fraud, money laundering, and other illegal activity in compliance with R.A. 9160 (Anti-Money Laundering Act) and its amendments;
• To provide you with customer support through Live Chat and email channels;
• To send you transactional communications — such as deposit confirmations, withdrawal notifications, and security alerts — to your registered mobile number;
• To send you promotional and marketing communications where you have consented to receive them;
• To personalise your jilid experience, including tailored bonus offers and game recommendations based on your activity;
• To enforce our Terms & Conditions and Responsible Gaming Policy;
• To comply with applicable Philippine laws, regulations, and lawful requests from competent authorities.

7. Data Sharing and Disclosure

jilid does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

7.1 Service Providers

Third-party companies that assist jilid in operating the Platform, including identity verification (KYC) providers, payment processors (GCash, Maya, BPI, BDO, Metrobank), cloud infrastructure providers, and customer support technology providers. All service providers are bound by data processing agreements that require them to protect your data to a standard equivalent to this Policy.

7.2 Game Providers

Game providers (including JILI Games, PG Soft, and Pragmatic Play) receive limited gameplay data — such as session token identifiers and wager data — that is technically necessary to operate their games within the jilid platform. These providers do not receive your name, identification documents, or financial account details.

7.3 Regulatory and Law Enforcement Authorities

jilid is required by Philippine law to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent authorities upon lawful request. We may also disclose data to Philippine law enforcement agencies where required by court order or where we are legally obligated to report suspected criminal activity.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jilid's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer via your registered mobile number prior to your data being subject to a different privacy policy.

8. Cookies and Tracking Technologies

jilid uses cookies and similar tracking technologies on the Platform to provide functionality, improve user experience, and analyse Platform usage. The types of cookies we use include:

• Essential cookies: Strictly necessary for the Platform to function, including session management and authentication cookies. Cannot be disabled.
• Performance cookies: Collect anonymous usage data to help jilid understand how Players use the Platform and identify areas for improvement.
• Preference cookies: Remember your settings and preferences (such as language and display options) to personalise your experience.
• Marketing cookies: Used where you have consented, to track engagement with jilid promotions and deliver relevant offers.

You may manage non-essential cookie preferences through your browser settings. Note that disabling essential cookies may prevent the Platform from functioning correctly.

9. Data Retention

jilid retains your personal data for as long as your account is active and for a period thereafter as required by Philippine law and regulatory obligations. Specific retention periods are as follows:

• Account and identity data: Retained for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing conditions and R.A. 9160 (AMLA) record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years following each transaction, as required by AMLA regulations.
• Support communications: Retained for three (3) years from the date of each communication.
• Technical and session logs: Retained for twelve (12) months from the date of recording.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year thereafter.

Following the applicable retention period, personal data is securely deleted or anonymised in accordance with jilid's data destruction procedures.

10. Data Security

jilid implements appropriate technical and organisational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and jilid's servers;
• Bcrypt password hashing with salt — your password is never stored in plaintext and cannot be recovered by jilid staff;
• OTP-based two-factor authentication for account access and sensitive operations;
• Access controls — jilid staff access to personal data is restricted on a need-to-know basis and is subject to confidentiality obligations;
• Regular security assessments and penetration testing of the Platform infrastructure;
• Encrypted storage for sensitive data including identity documents and financial account details.

In the event of a personal data breach that is likely to result in risk to your rights and freedoms, jilid will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected individuals without undue delay.

11. Children's Privacy

The jilid Casino platform is strictly restricted to individuals who are 21 years of age and above, consistent with PAGCOR's minimum age requirements for online gambling in the Philippines. jilid does not knowingly collect personal data from individuals under the age of 21.

If jilid becomes aware that personal data has been collected from an individual under the age of 21, we will immediately close the relevant account, void any associated transactions, and securely delete the data concerned in accordance with our data destruction procedures.

If you are a parent or guardian and believe that your child has created a jilid account, please contact us immediately at [email protected].

12. Your Data Subject Rights

Under the Data Privacy Act of 2012 (R.A. 10173), you have the following rights with respect to your personal data held by jilid:

• Right to be informed — to know whether jilid holds personal data about you and how it is being used.
• Right of access — to obtain a copy of your personal data held by jilid within thirty (30) days of a verified written request.
• Right to correction — to have inaccurate or incomplete personal data corrected.
• Right to erasure / blocking — to request deletion or blocking of your personal data where processing is unlawful or no longer necessary, subject to retention obligations.
• Right to object — to object to processing for direct marketing purposes or processing based on legitimate interest grounds.
• Right to data portability — to receive your personal data in a structured, machine-readable format.
• Right to damages — to be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorised use of personal data.
• Right to file a complaint — to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of the above rights, submit a written request to [email protected] with the subject line "Data Subject Rights Request," along with your registered mobile number and a description of your request. jilid will respond within thirty (30) days of receiving a verified request.

13. International Data Transfers

Some of jilid's service providers — including cloud infrastructure providers and game providers — may be located outside the Philippines. Where personal data is transferred outside the Philippines, jilid ensures that such transfers are subject to appropriate safeguards, including:

• Data processing agreements that bind the recipient to data protection standards equivalent to R.A. 10173;
• Transfers only to jurisdictions that provide adequate data protection as determined by the National Privacy Commission; or
• Your explicit consent to the transfer, where required.

14. Amendments to This Privacy Policy

jilid reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered Players via SMS notification to their registered Philippine mobile number at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the jilid Platform following the effective date of any revision constitutes your acceptance of the updated Policy. If you do not agree with the changes, you may request account closure before the effective date.

15. Contact Us

For all privacy-related inquiries, requests to exercise your data subject rights, or to report a privacy concern, please contact jilid's Data Privacy Officer through the following channels:

• Email: [email protected] — use subject line "Data Privacy Request" or "DPO Contact"
• Live Chat: Available 24/7 via the jilid Casino lobby. Average response time: 3–5 minutes.

If you are unsatisfied with jilid's response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) through the NPC's formal complaints procedure.